Similarly, if a project is designed to reduce errors, thereby decreasing customer complaints, then measure customer complaints. If errors are being eliminated, but complaints are not decreasing, then you have the wrong strategy.
More digging and a reformatting of the project will be required to begin to reduce customer complaints. To learn more about designing and charting metrics, visit our Instrument Panel page , which contains information about designing metrics as well as several links at the bottom of the page to additional materials.
You can also contact us , and we can step you through designing your first metric. A SWOT analysis is a strategic planning tool in which participants brainstorm, list and evaluate the strengths, weaknesses, opportunities and threats of and to their organization.
In strategic planning, an effective SWOT analysis provides valuable information that can be developed into key potential strategic initiatives to grow the company or into internal projects to resolve challenges holding the organization back from its full potential. In the strengths and weaknesses portion of the analysis, focus turns inward.
Then have them brainstorm and discuss the weaknesses that are preventing the organization from moving forward at full speed. The team can turn a weakness into an internal project on the strategic plan see The Importance of an Internal Assessment for more on this. For the opportunity and threat portion of SWOT, leadership shifts the focus outside the organization to what it must contend with to survive and flourish in the competitive environment. Opportunities and threats come in many forms: new discoveries in technology, shifts in demographics, state or federal policy, a competitor opening or closing its doors.
Once brainstormed, prioritize then map out the most promising opportunity s or most deadly threat s as projects on your strategic plan. Affinity means an inherent similarity or relationship.
It is an excellent strategic planning tool for organizing, grouping and combining a large number of potential initiatives or projects down to a manageable number. During the SWOT analysis, a large number of potential projects surface — both internal and strategic. The affinity process allows the teams to effectively group and combine those projects by their common characteristics.
Typically, through using an affinity diagram, a team is able to reduce the number of potential projects they need to process and prioritize from an down to The team then gathers around the flip chart and organizes the sticky notes in columns of similar items. This process is completed in silence, forcing the group to really think about a potential project and what it involves. They also need speed to market. We pride ourselves on being flexible and fast.
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Confidentiality is assured. About Strategic Tools. Definition Value chain analysis VCA is a process where a firm identifies its primary and support activities that add value to its final product and then analyze these activities to reduce costs or increase differentiation. Value chain represents the internal activities a firm engages in … Read more.
Definition Swot analysis involves the collection and portrayal of information about internal and external factors which have, or may have, an impact on business.
Definition GE-McKinsey nine-box matrix is a strategy tool that offers a systematic approach for the multi business corporation to prioritize its investments among its business units.
Growth-share matrix is a business tool, … Read more. Definition The Competitive Profile Matrix CPM is a tool that compares the firm and its rivals and reveals their relative strengths and weaknesses. Understanding the tool In order to better understand the external environment and the competition in a particular industry, firms often use CPM. Higher-level organization units may appear to lower level units as influencing organizations, outside the 'enterprise' boundary, and their directives may have the status of regulations.
An enterprise BMM does not have to represent the entire enterprise. Ends define what an enterprise wants to be - the states it desires to be in. There are three levels:. Means define what an enterprise has decided it needs to do to achieve its ends.
There are three kinds:. An influencer is something that an enterprise decides might affect it. There are two broad types:. When an influencer causes a significant change, the enterprise makes an assessment of its impact, identifying risks and potential rewards.
There may be multiple assessments, perhaps from different stakeholders. This framework reflects widely accepted strategic planning techniques, helping you identify strategic drivers and strategic goals in strategic planning. The learning curve of performing BMM could be somehow steep for beginner. The interconnection among elements are hard to maintain and visualize and that's why the Guide-Through Process for BMM come about.
By following the process step-by-step, the core components of strategic planning will be identified. The resulting information will be archived in document form automatically. We use cookies to offer you a better experience.
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